The AAMVA Contact Center Working Group is comprised of jurisdiction representatives with vehicle, driver license, IT, and/or contact center management experience. The purpose of the group is to collaborate with AAMVA jurisdictions and other stakeholders to gather, organize, and share information with the AAMVA community related to the effective and efficient management of public agency contact centers. Specifically, the group will:

• Research and gain an understanding of the best practices surrounding an optimally run contact center. The working group shall establish a single point for collected information and share it with the AAMVA community.
• Provide the draft best practices for review and comment
• Review all comments and suggestions and release the final best practices document to AAMVA jurisdictional members