Motor vehicle administrations (MVAs) across North America are adapting to the digital age, responding to citizen demands for convenient access to government services. This evolution toward providing more MVA services online necessitates robust identity authentication mechanisms to ensure security, reliability, and trust. This transition also brings forth significant challenges, particularly regarding the protection of personally identifiable information (PII) in the face of escalating cyber threats.
 
AAMVA’s new Preventing, Detecting, and Investigating Cyber-Digital Fraud Whitepaper explores MVAs’ evolution toward online services, the impact of fraudulent access to MVA and customer information, and the role of artificial intelligence (AI) in improving online identity authentication. Additionally, it discusses examples of AI implementation and considerations for successful deployment while addressing associated risks.
 
Verifying online identity poses a formidable challenge for MVAs. In the absence of physical documents, ensuring the legitimacy of user identities becomes paramount to prevent fraudulent activities. Furthermore, the omnipresent threat of data breaches underscores the importance of implementing stringent data security measures to protect citizens’ PII.