Monday, May 9
8:00 am - 9:00 am
Breakfast
9:00 am - 10:30 am
Welcome, Overview, and Defining Leadership
AAMVA Leadership welcomes attendees and facilitates a getting-to-know you exercise that explores personal commonalities and perceptions of leadership.
- Anne Ferro, President & CEO, AAMVA
- Chrissy Nizer, AAMVA Chair of the Board and Administrator, Maryland Motor Vehicle Administration
- Ian Grossman, Vice President, Member Services & Public Affairs, AAMVA
10:30 am - 10:45 am
Break
10:45 am - 12:00 pm
Leveraging Your Association: AAMVA, Yeah We Do That!
Learn how your association can help solve your latest business challenges: An overview of AAMVA’s products, services, and best practices.
- Ian Grossman, Vice President, Member Services & Public Affairs, AAMVA
12:00 pm - 1:00 pm
Lunch
1:00 pm - 5:00 pm
Building Teams with Collaboration and Innovation
This up-on-your-feet, interactive experiential learning program uses the tenets of improvisation to strengthen skills related to Team Building, Communication, Creativity & Innovation, and Adaptive Problem Solving.
- Bob Kulhan, Business Improv
5:45 pm
Dinner and Bus Tour of Washington, DC
Bus leaves from the hotel.
Tuesday, May 10
8:00 am - 9:00 am
Breakfast
9:00 am - 12:00 pm
Challenging Your Leadership Paradigm
Leadership vignettes and case studies provide an opportunity to challenge your approach in different situations.
- Brian Ursino, Director, Law Enforcement Programs, AAMVA
12:00 pm - 1:00 pm
Lunch
1:00 pm - 5:00 pm
Understanding Leadership Style and Personality Types
Better understand your Leadership Style and how you can modify your “preferred style” to be a more effective leader. Knowledge of your similarities and differences with others will enable you to build stronger relationships.
- Todd Bradberry, Parallel Management
Free evening/dinner on your own
Wednesday, May 11
7:45 am - 8:30 am
Breakfast
8:30 am - 9:30 am
Travel to Virginia Department of Motor Vehicles
Bus leaves from the hotel.
9:30 am - 10:00 am
Customer Service
Virginia will share information on operations, how the pandemic influenced their current service model, and highlights of key initiatives currently underway.
Virginia Department of Motor Vehicles
- Linda B. Ford, Acting Commissioner, Virginia Department of Motor Vehicles
10:00 am - 12:30 pm
Tours/Demonstrations
Visit with DMV program managers and see their innovative services in action.
Virginia Department of Motor Vehicles
12:30 pm - 1:30 pm
Lunch
1:30 pm - 2:30 pm
Travel to Westin
3:00 pm - 5:00 pm
Change Management
Learn how effective change management programs can improve the ability to successfully bring projects in on time and on budget.
- Georgia Steele, EdD, Assistant Deputy Commissioner, Georgia Department of Revenue
Free evening/dinner on your own
Thursday, May 12
8:00 am - 9:00 am
Breakfast
9:00 am - 12:00 pm
Coaching: Supportive and Directive Approaches
Coaching is an effective tool for the continuous growth of an organization. Learn to use a variety of coaching techniques and approaches, depending on the person and the circumstances.
- John Purcell, Dale Carnegie
12:00 pm - 1:00 pm
Lunch
1:00 pm - 5:00 pm
Effective Presentation and Speaking Skills
Develop skills to speak with confidence; use vocal range, tone, and gestures for greater impact; and conduct question and answer sessions effectively.
- John Purcell, Dale Carnegie
5:00 pm - 5:30 pm
Closing Discussion
6:00 pm - 9:00 pm
Graduation Reception and Dinner
Finish the week with a celebratory dinner and ceremony recognizing the class.
Westin Hotel, Fitzgerald A/B