7:15 am - 5:00 pm
Registration
7:45 am - 5:30 pm
Exhibit Hall Open
7:45 am - 8:45 am
Breakfast
Join colleagues and exhibitors for breakfast in the Exhibit Hall.
9:00 am - 10:00 am
GENERAL SESSION
Opening Ceremonies and Region 1 Annual Membership Meeting
Join us to officially open the Region 1 Conference and conduct business at the annual Region 1 Membership Meeting.
10:00 am - 10:15 am
Transition Break
10:15 am - 11:45 am
Quick Connect
Jurisdiction members can take advantage of this time to meet with exhibitors and qualified sponsors and see what solutions they have to offer.
Vermont Motor Vehicle Police Static Display
See equipment in use by the Vermont Motor Vehicle Police, including the Harley Davidson "Live Wire" electric motorcycle, and commercial vehicle inspection truck. This session will also include a live demonstration of the Smart Roadside selection system for commercial vehicle enforcement.
11:45 am - 12:45 pm
Lunch
12:45 pm - 2:15 pm
GENERAL SESSION
Jurisdiction Highlights and Innovation
Jurisdictions will share their innovative programs that have been submitted for AAMVA award consideration and other jurisdiction highlights. Join us to learn about these potential award-winning ideas, accomplishments, priorities, and future projects.
2:15 pm - 2:30 pm
Transition Break
2:30 pm - 3:30 pm
GENERAL SESSION
AAMVA Update: Alignment, New Committees, Priorities and Structure
Join us for an insightful session where we delve into the latest developments within AAMVA. Learn more about the charters of the new committees as well as the priorities for the coming year.
3:30 pm - 4:00 pm
Ice Cream Social Refreshment Break
Join colleagues and exhibitors for a refreshment break served by the Board and sponsor in the Exhibit Hall.
4:00 pm - 5:00 pm
CONCURRENT SESSIONS
Revolutionizing Customer Service: Meeting Customers Where They Are
Customer service must evolve to meet the changing needs and expectations of customers. Learn how members are using innovative approaches to customer service that prioritize convenience, personalization, and efficiency, ensuring a seamless experience for both customers and agents. Hear about strategies for delivering services across multiple channels, including online platforms, mobile apps, and in-person interactions. Discover how to leverage technology to provide real-time support and personalized assistance, enhancing the overall customer journey.
Navigating Modernization: Key Updates and Strategic Engagement
Join us for an insightful session where we will provide a quick refresh on the upcoming sunset dates for AAMVA legacy systems. We'll showcase a sample scorecard from our new tool, highlighting its features and benefits. Additionally, we'll discuss our outreach efforts with states and emphasize the importance of engaging with the AAMVA sooner rather than later. To bring real-world perspectives, a member jurisdiction will share their experiences and strategies for modernization and handling legacy system sunsets. This session is designed to equip you with the knowledge and tools needed to navigate the transition smoothly and effectively.
5:30 pm - 7:00 pm
Welcome Reception and Charity Event
Join colleagues and exhibitors in the exhibit hall as we welcome you to Vermont! Participate in our Exhibit Hall scavenger hunt, network with attendees and contribute to a worthy cause as we bring the wilderness to you through a fun-filled, "Camp in the Green Mountain State" themed reception.